1. Introduction

MinbarLive ("we", "us", "our") operates the MinbarLive platform, which provides live khutbah (sermon) captioning and multilingual translation services for mosques and their congregations. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our website (minbarlive.com), web application (app.minbarlive.com), and related services (collectively, the "Service").

By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information Provided by Mosque Administrators

When a mosque administrator registers an account, we collect:

  • Email address
  • Mosque name and basic organisational details
  • Authentication credentials (managed securely via Supabase Authentication)

2.2 Listener / Audience Data

MinbarLive is designed to be privacy-first for listeners. Audience members (listeners) do not need to create an account, provide an email address, or share any personal information. When a listener joins a live session, we collect only:

  • A randomly assigned anonymous session identifier
  • The selected display language preference
  • Basic connection metadata (timestamp of join/leave)

We do not collect names, email addresses, phone numbers, location data, device identifiers, or any other personally identifiable information from listeners.

2.3 Audio Data

When a mosque administrator starts a live captioning session:

  • Audio is captured from the administrator's device (phone microphone, browser microphone, or mixer input)
  • Audio data is transmitted to our servers in short segments for real-time processing
  • Audio segments are processed by third-party speech-to-text services (Deepgram, and where necessary, OpenAI Whisper) to generate text transcriptions
  • Audio segments are not permanently stored after processing. They are used transiently for transcription and then discarded

2.4 Transcription and Translation Data

  • Transcribed text (original language) is stored as part of the session record
  • Translated text in the audience-requested languages is stored as part of the session record
  • Session records may be retained in the archive for later access by listeners and administrators

2.5 Automatically Collected Technical Data

We may automatically collect limited technical information including:

  • Browser type and version
  • General device type (mobile, desktop)
  • Pages visited and time spent on the Service
  • Referring URL

This data is collected in aggregate form and is not used to identify individual users.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide the Service: processing audio, generating captions, delivering translations in real-time
  • To manage administrator accounts: authentication, session management, mosque configuration
  • To maintain the archive: storing past khutbah sessions for later access
  • To improve the Service: analysing usage patterns in aggregate to enhance performance and user experience
  • To communicate with administrators: service announcements, technical updates, and support

4. Third-Party Service Providers

We use the following third-party services to operate the platform:

  • Supabase — authentication, database hosting, and real-time data delivery
  • Deepgram — primary speech-to-text transcription engine
  • OpenAI — fallback speech-to-text (Whisper), text translation, and document analysis

These providers process data on our behalf and are bound by their own privacy policies and data processing agreements. Audio data sent to these providers is used solely for the purpose of transcription and translation and is not retained by them beyond their standard processing windows.

5. Data Retention

  • Audio data: transient only — discarded immediately after transcription processing
  • Session transcriptions and translations: retained in the archive until deleted by the mosque administrator or upon account closure
  • Administrator account data: retained for as long as the account is active; deleted upon request
  • Listener session data: anonymous session identifiers are automatically purged and not linked to any individual
  • Development and diagnostic logs: retained for a maximum of 2 days and then automatically purged

6. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted data transmission (HTTPS/TLS) for all communications
  • Secure authentication through Supabase Auth with industry-standard practices
  • Access controls restricting data access to authorised personnel and administrators
  • Regular security reviews of third-party service integrations

No method of electronic storage or transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

  • Access: request a copy of the personal data we hold about you
  • Rectification: request correction of inaccurate data
  • Erasure: request deletion of your personal data
  • Data portability: request a copy of your data in a machine-readable format
  • Objection: object to certain processing of your data
  • Withdrawal of consent: withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at privacy@minbarlive.com.

8. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including countries where our third-party service providers operate. We ensure that such transfers comply with applicable data protection laws through appropriate safeguards.

10. Cookies and Local Storage

The Service uses browser local storage to remember:

  • Your preferred display language
  • Your preferred colour theme (light/dark)

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. No personal data is stored in cookies or local storage.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of the Service after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: