Terms of Service — MinbarLive

MinbarLive

Version 2.0
Last updated: September 9, 2026

Important Notice — AI and Religious Content

MinbarLive uses automated systems and artificial intelligence technologies for features such as speech recognition, transcription, captioning, translation, summarization, content processing, and content organization.

Such outputs may be inaccurate, incomplete, delayed, mistranslated, taken out of context, or unsuitable for a particular linguistic, cultural, legal, or religious context.

MinbarLive does not issue fatwas, provide official religious interpretations, theological rulings, legal opinions, or certified translations. AI Outputs are provided as technical and assistive functionality. The user and the Organization are responsible for appropriate human review before relying on content where reasonably necessary.

1. Introduction and Acceptance of the Terms

These Terms of Service ("Terms") govern access to and use of the MinbarLive platform and all related services, websites, mobile applications, modules, APIs, public displays, QR access, administrative interfaces, and other related digital tools (collectively, the "Service").

By accessing the Service, creating a user account, using a public page or QR access, transmitting or processing content, using a mobile application, activating a subscription, or otherwise using the Service, you accept these Terms to the extent applicable to your type of use.

If you use the Service on behalf of a congregation, mosque, Islamic center, association, community, institution, company, or other organization, you confirm that you are authorized to bind that organization to these Terms.

If you do not agree with these Terms, do not use the Service.

2. Service Provider

The MinbarLive Service is operated by:

MegaBooker d.o.o.
Maršala Tita 54
51410 Opatija
Croatia

OIB: 41821157993
VAT ID: HR41821157993
Company Registration Number (MBS): 040385226
Registration authority: Commercial Court in Rijeka

General contact and support: support@minbarlive.com
Privacy and personal data matters: privacy@minbarlive.com
Web: minbarlive.com

In these Terms, the terms "MegaBooker", "MinbarLive", "we", "us", and "our" refer to MegaBooker d.o.o., unless the context indicates otherwise.

3. Definitions

For the purposes of these Terms:

Account means a registered user profile that enables access to certain Service features.
Organization means a congregation, mosque, Islamic center, association, community, institution, company, or other entity on whose behalf the Service is used.
Business User means a natural or legal person using the Service in the course of a business, professional, institutional, nonprofit, or organizational activity.
Consumer means a natural person using the Service outside their trade, business, craft, or professional activity, where such status is recognized by applicable law.
Public User means a person accessing Public Content or a live session through a QR code, public link, embedded view, or other public access without a registered Account.
User Content means content that you or your Organization upload, transmit, broadcast, record, synchronize, input, process, publish, or otherwise make available through the Service, including audio, video, speech, text, titles, descriptions, metadata, images, logos, and other materials.
Public Content means User Content that, according to your settings or instructions, is made publicly available through a public page, link, QR code, embedded view, or other channel.
AI Outputs means automatically generated or assisted results of the Service, including transcripts, captions, translations, summaries, suggestions, classifications, recommendations, and other outputs resulting from automated processing or the use of artificial intelligence.
Third Parties means external providers of infrastructure, processing, payment, authentication, communications, AI, security, and other services needed to provide the Service.
Order Form / Offer means a commercial offer, purchase order, agreement, order form, SLA, or other written document establishing specific commercial terms for a particular user or Organization.
Privacy Policy means the then-current MinbarLive privacy policy describing the processing of personal data.

4. Business Users, Organizations, and Consumers

MinbarLive is primarily intended for Organizations and Business Users, although certain features may also be available to individuals.

If you use the Service as a Consumer, nothing in these Terms limits or excludes rights granted to you under mandatory consumer protection laws.

Provisions of these Terms concerning limitation of liability, indemnification, jurisdiction, refunds, price changes, suspension, termination, or other matters apply to Consumers only to the extent permitted by mandatory law.

If you use the Service on behalf of an Organization, you will be treated as a Business User unless applicable law or a specific agreement clearly provides otherwise.

5. Description of the Service

MinbarLive is a cloud/SaaS platform for processing, transcribing, translating, distributing, organizing, and enhancing audio, video, religious, educational, organizational, and other content.

Depending on availability, Organization configuration, and the active plan, the Service may include:

live transcription and captioning;
automatic language recognition;
multilingual translation;
public display of live content through a QR code or link;
processing of audio and video content;
Studio features for captions, translation, and media processing;
Podcast features;
Meetings features for recording, transcription, summarization, and meeting organization;
HutbaAssistant and other AI-assisted features;
archiving, organizing, searching, and displaying content;
administrative, analytical, security, and organizational features;
mobile applications that serve as an interface or companion tool for the MinbarLive platform.

Certain features may use systems and infrastructure of Third Parties. Availability, speed, and quality of some features may therefore depend in part on such systems.

Unless a specific service level is expressly agreed through an SLA or another written commitment, the Service is provided using reasonable commercial efforts and, to the fullest extent permitted by law, on an "as is" and "as available" basis.

6. User Accounts, Age, and Access

An Account may be required to access certain features.

A registered user must be at least 18 years old or have such other age or legal capacity as required by applicable law to validly accept these Terms. Organization administrator Accounts must not be independently used by persons who do not have the legal capacity required for such a role.

You agree to provide accurate, complete, and current information and to keep it up to date.

You are responsible for:

maintaining the confidentiality of access credentials;
activities carried out through your Account to the extent within your control;
using appropriate security measures;
promptly notifying MinbarLive of suspected unauthorized access or a security incident.

You must not share an Account contrary to the rules of your plan, bypass access restrictions, or allow unauthorized persons to use administrative functions.

7. Organization Responsibilities

If the Service is used on behalf of an Organization, the Organization is responsible for:

appointing and managing administrators and authorized users;
granting and revoking access rights;
accuracy of organizational information and settings;
lawfulness of User Content;
selecting which content will be public;
lawfulness of recording, transmission, translation, captioning, and publication;
securing necessary intellectual property rights;
notifying persons whose voice, image, statements, or other data are processed where required;
obtaining necessary consents, permissions, and other legal bases;
compliance with applicable data protection, copyright, media, communications, and other relevant laws.

MinbarLive is not the Organization's internal editor, compliance department, religious authority, or legal adviser and generally does not review content before its processing or publication.

8. Public Users and QR Access

Public Users may access certain content without creating an Account.

To the extent applicable to such access, Public Users must not:

mass-copy, scrape, or automatically extract content without authorization;
redistribute content without authorization;
remove authorship, source, or Organization notices;
present another person's content as their own;
bypass technical access restrictions;
use the Service unlawfully or misleadingly.

Public availability of content does not mean that copyright, personality rights, or other rights in that content are transferred to the Public User.

9. Acceptable Use

You may use the Service only lawfully and in accordance with these Terms.

Among other things, you must not:

use the Service in violation of law or Third-Party rights;
upload or distribute content whose possession, processing, or distribution is unlawful;
use the Service for fraud, impersonation, phishing, spam, or unauthorized data collection;
upload malicious code, viruses, or other harmful components;
interfere with, overload, or compromise the security, integrity, or availability of the Service;
attempt unauthorized access to systems, accounts, APIs, or data;
bypass limits, quotas, access controls, or security mechanisms;
reverse engineer, decompile, or attempt to discover source code, models, prompts, internal configurations, or security mechanisms, except to the extent expressly permitted by mandatory law;
mass-extract data or internal outputs to build a competing service;
resell, sublicense, or commercially provide access to the Service without prior written approval, unless such right is included in your plan or a specific agreement;
use the Service in a way that infringes copyright, related rights, personality rights, privacy rights, or other rights.

MinbarLive may take reasonable technical and organizational measures to prevent abuse.

10. User Content and Intellectual Property Rights

10.1. Ownership of User Content

You retain the rights you hold in your User Content.

MinbarLive does not acquire ownership of User Content merely because you upload, transmit, or process it through the Service.

You represent and warrant that you have the rights and permissions necessary to use User Content through the Service, including, where applicable, the right to:

record and transmit;
process and store;
transcribe and caption;
translate;
edit and convert format;
publicly publish or distribute.

10.2. Limited License Necessary to Provide the Service

To the extent necessary to provide the features you request, you grant MinbarLive and its contractual processors a non-exclusive, worldwide, royalty-free, and technically sublicensable license to:

receive and transmit User Content;
host and store it where storage is part of the feature;
create backups where applicable;
reproduce it to the extent technically necessary;
process it and convert formats;
use it to generate transcripts, captions, translations, summaries, and other requested outputs;
display and distribute it according to your settings and instructions;
use it to the extent necessary for security, troubleshooting, abuse prevention, and customer support.

This license does not grant MinbarLive a general right to commercially exploit User Content outside the provision of the Service.

10.3. No Training of General-Purpose AI Models on User Content Without Separate Consent

MinbarLive will not use User Content to train general-purpose artificial intelligence models, nor will it authorize contractual AI providers to use User Content for their own independent training of such models, unless the user or Organization separately and expressly consents.

This provision does not prevent the use of aggregated or deidentified technical metrics that do not contain User Content itself, personal data, or confidential information, such as latency data, technical errors, overall resource usage, or system process performance, for security, diagnostics, and Service improvement.

10.4. Public Content

If you make User Content public, MinbarLive may display and distribute it to the extent necessary for the feature you selected, for example through a public MinbarLive page, QR access, public link, or embedded view.

The mere fact that content is publicly available does not automatically grant MinbarLive the right to use it in advertising, commercial case studies, or other promotional campaigns.

10.5. Marketing Use, Logo, Voice, Likeness, and Case Studies

MinbarLive will not use the Organization's name, logo, speaker identity, voice, likeness, khutbah, video recording, substantial content excerpt, or other identifiable User Content as a promotional endorsement, testimonial, case study, or marketing material without prior specific consent from the Organization or another person authorized to give such consent.

MinbarLive may use generic or anonymized interface views that do not reveal the identity of the Organization, speaker, or identifiable content for the purpose of presenting Service functionality.

Where marketing use is separately approved, its scope and duration may be governed by a separate written consent or agreement.

10.6. Feedback

If you provide MinbarLive with suggestions, ideas, comments, or other feedback concerning the Service, we may use them to develop and improve the Service without an obligation to compensate you, unless otherwise agreed in writing in advance.

Feedback does not include your User Content merely because it relates to use of the Service.

10.7. Ownership of the Platform

All rights in the Service, including software, design, documentation, trademarks, visual identity, business logic, interfaces, generic templates, databases, and related intellectual property rights, belong to MegaBooker or its licensors.

These Terms do not transfer ownership of the MinbarLive platform to the user.

11. Importing and Processing Content from External Platforms

Certain MinbarLive features may allow linking, importing, uploading, or processing content from external platforms and public sources.

The fact that content is technically available for import or publicly available does not mean that the user automatically has the right to download, copy, process, translate, caption, modify, or republish that content.

The user is responsible for:

having the necessary copyright and other rights;
complying with the terms of use of the external platform;
obtaining necessary permissions;
lawfulness of downloading, processing, and redistribution.

MinbarLive does not grant the user additional rights in Third-Party content merely by providing technical import or processing functionality.

12. AI, Translation, and Automated Processing

MinbarLive may use automated systems and artificial intelligence for:

speech recognition;
automatic language recognition;
transcription;
captioning;
translation;
summarization;
text generation and organization;
content processing and analysis;
other features activated by the user.

AI Outputs may be:

inaccurate;
incomplete;
delayed;
grammatically or semantically incorrect;
mistranslated;
incorrectly attributed;
taken out of context;
unsuitable for a particular legal, religious, cultural, or professional context.

MinbarLive does not warrant complete accuracy, reliability, or fitness of AI Outputs for a particular purpose.

The user is responsible for a reasonable degree of review before relying on an AI Output, particularly where an error could have significant consequences.

13. Religious, Interpretative, and Sensitive Content

MinbarLive is a technology platform.

MinbarLive:

does not issue fatwas;
does not make theological or doctrinal rulings;
does not represent an official interpretation of the Qur'an, hadith, or other religious sources;
does not act as an imam, mufti, alim, or other religious authority;
does not provide legal, medical, financial, or other professional advice;
does not act as a certified translator.

If religious or other sensitive content is published, translated, captioned, summarized, or distributed through the Service, the Organization or original user is responsible for:

accuracy of the original content;
review of important transcripts and translations;
context of quotations and sources;
suitability of content for the intended audience;
human review where reasonably necessary;
the final decision to publish publicly.

MinbarLive is not liable for religious, doctrinal, cultural, or interpretative disputes arising solely from reliance on automated results, except to the extent liability cannot be excluded under mandatory law.

14. Billing, Subscriptions, and Usage

14.1. Billing Models

The Service may be offered through:

monthly or annual subscriptions;
usage-based billing;
hybrid models;
free, promotional, beta, or trial plans;
individual offers and Order Forms.

Applicable prices, quotas, limits, and included features are determined by the then-current plan, offer, Order Form, administrative interface, or other agreed commercial document.

14.2. Subscription Renewal

If automatic renewal is agreed for a particular plan, the subscription renews for the next billing period until you cancel it in accordance with the rules of that plan.

Cancellation generally prevents the next renewal but does not by itself create a right to a refund for an already paid period, unless such right arises from a specific agreement or mandatory law.

14.3. Usage-Based Billing

Where billing is based on usage, billing units may include:

minutes of live audio processing;
minutes of audio or video processing;
volume of transcription or translation;
storage;
number of user seats;
advanced AI features;
other clearly described units of usage.

MinbarLive system records are considered authoritative for billing except in the case of an obvious technical or billing error.

14.4. Usage Control

MinbarLive may provide usage views, alerts, limits, and estimates.

Such tools are assistive. The Organization remains responsible for managing its authorized users and reasonable usage controls for its Account.

14.5. Payment and Failed Billing

The user must keep valid and current billing information.

In the event of overdue unpaid amounts, MinbarLive may, after appropriate notice where reasonably possible:

attempt billing again;
restrict paid features;
temporarily suspend the Account;
require settlement of overdue amounts before reactivation.

14.6. Taxes and Fees

Unless expressly stated otherwise, prices do not include applicable taxes, bank charges, exchange differences, and other transaction or public charges that are payable by the user under applicable law.

14.7. Refunds and Consumer Rights

For Business Users, paid fees are generally non-refundable unless a refund is expressly provided for in an Order Form, SLA, other written agreement, or mandatory law.

If you use the Service as a Consumer, you retain all mandatory rights available to you under applicable law, including, where the legal conditions are met:

the right of withdrawal;
rights in the event of non-conformity of a digital service;
the right to require conformity;
proportionate price reduction;
termination of the contract;
reimbursement.

Nothing in these Terms limits such rights.

14.8. Price Changes

For paid Business User plans, we will notify the user of a material increase in the regular price at least 30 days before the new price affects the next billing period, unless a different notice period is expressly agreed.

A price change does not apply retroactively to a billing period already paid.

Additional rights and notice periods under mandatory law apply to Consumers.

14.9. Free, Beta, and Trial Plans

Free, beta, promotional, and trial plans may have:

limited features;
lower quotas;
shorter content availability periods;
lower support levels;
other technical limitations.

Such plans may be changed or discontinued with reasonable notice where applicable, except where security, legal, or technical reasons require a faster change.

15. Mobile Applications and App Stores

MinbarLive may offer mobile applications for iOS, Android, and other platforms.

A mobile application may function as a standalone user interface or as a companion application for an existing MinbarLive Account or Organization.

Use of a mobile application may require:

an existing MinbarLive Account;
membership or authorization within an Organization;
an internet connection;
permission to access the microphone or other device functions needed for a feature activated by the user.

Certain commercial relationships with Organizations may be arranged outside the mobile application itself.

If a purchase, subscription, or other transaction is offered through a particular app store, the rules and terms of that app store may additionally apply to that transaction.

MinbarLive will adapt the method of purchase and access to features to the rules of the platform through which the application is distributed.

These Terms do not alter mandatory rights the user has against the app store operator or under applicable law.

16. Availability, Maintenance, and Changes to the Service

MinbarLive aims to maintain reliable availability of the Service, but unless expressly agreed otherwise in a specific SLA, does not guarantee uninterrupted, timely, or entirely error-free availability.

Interruptions or restrictions may occur, among other reasons, because of:

maintenance;
security reasons;
upgrades;
failures;
network issues;
dependencies on Third Parties;
exceptional load;
force majeure;
legal requirements.

MinbarLive may change, upgrade, replace, or discontinue features for product development, security, regulatory compliance, technical sustainability, or changes in external systems.

If a material change negatively affects a paid Business User plan, we will seek to provide reasonable prior notice, generally at least 30 days, except where a faster change is necessary for security, law, abuse prevention, or circumstances involving Third Parties that we cannot reasonably control.

If the Service is provided to a Consumer, material modifications of the digital service are subject to additional mandatory-law requirements. Where required by law, the Consumer will receive clear prior notice on a durable medium and the rights available to them, including a right to terminate where the legal conditions are met.

17. Technical Requirements

To use the Service, the user must provide appropriate technical equipment and conditions, including where relevant:

a stable internet connection;
a compatible and current device;
a supported operating system or browser;
a functioning microphone and appropriate audio equipment;
necessary operating-system permissions.

The quality of live transcription and other audio features may depend on audio quality, the speaker, background noise, network, device, language, terminology, and other circumstances outside MinbarLive's direct control.

18. Privacy and Personal Data Processing

Personal data processing is governed by the then-current MinbarLive Privacy Policy, available through the Service.

Where an Organization determines the purposes and means of processing personal data contained in audio, video, transcripts, meetings, or other User Content, the Organization generally acts as controller and MinbarLive as processor to the extent MinbarLive processes the data according to the Organization's instructions.

Where necessary, the data-processing relationship may additionally be governed by a separate Data Processing Agreement (DPA).

The user and Organization are responsible for:

having an appropriate legal basis;
informing data subjects;
obtaining consent where required;
lawfulness of recording and public distribution;
handling data-subject requests to the extent they are responsible for doing so.

19. Confidentiality and Security

MinbarLive applies reasonable technical and organizational measures to protect the Service and data.

MinbarLive does not guarantee absolute security, because no internet or electronic system can be completely free of security risk.

The user is responsible for:

protecting credentials;
managing user permissions;
using secure devices;
promptly removing access from persons who are no longer authorized;
reporting suspicious activity.

Non-public User Content will not be treated as public merely because it is processed through MinbarLive.

20. Third-Party Content and Services

The Service may contain links, integrations, or features connected with Third Parties.

MinbarLive does not control or guarantee:

availability of an external service;
accuracy of Third-Party content;
future availability of a particular integration;
Third-Party terms of use;
Third-Party decisions to block, change, or discontinue features.

Use of an external platform may additionally be subject to its own terms of use and privacy rules.

21. Reporting Content, Moderation, and Appeals

MinbarLive is a technology platform and generally does not perform prior editorial review of every item of User Content.

Illegal content, copyright infringement, privacy violations, unauthorized publication, abuse of the Service, or other potential violations of these Terms may be reported to:

support@minbarlive.com

To enable effective handling, a report should preferably include:

the URL, session name, or other information identifying the content;
a description of the reason for the report;
the right or legal interest relied upon, where applicable;
your contact details;
other relevant information or documentation.

MinbarLive may:

request additional information;
temporarily restrict access to content while reviewing it;
remove or hide content;
restrict a specific feature;
reject a report if it is insufficiently substantiated;
suspend or terminate access in the case of serious or repeated violations;
comply with an order of a competent authority.

Where applicable and reasonably possible, a user whose content is restricted will be informed of the basic reason for the decision.

A user may appeal a decision by sending a reasoned request to support@minbarlive.com.

This procedure does not limit rights available to any person under mandatory law.

22. Suspension and Termination

A user may stop using the Service or cancel a plan in accordance with the rules of that plan.

MinbarLive may immediately suspend or restrict access where reasonably necessary because of:

an actual or seriously suspected security incident;
unauthorized access;
unlawful use;
risk to other users or infrastructure;
fraud or serious abuse;
an order of a competent authority;
the need to prevent imminent harm.

For remediable contractual breaches that do not require urgent action, including certain payment delays, MinbarLive will, where reasonably possible, send notice before permanent suspension or termination and provide a reasonable period to cure the breach, generally at least 7 days.

MinbarLive may terminate the relationship in the event of:

a serious breach of these Terms;
repeated violations;
failure to cure a breach after notice;
prolonged non-payment;
permanent discontinuation of the Service or relevant plan;
a legal obligation.

Provisions that by their nature should survive termination remain in effect, including intellectual property rights, accrued payment obligations, limitations of liability, confidentiality, and dispute resolution.

23. Export of Content After Termination

If a registered user or Organization properly cancels a paid Account, MinbarLive will, where technically applicable to the relevant type of content, provide a reasonable period to download available User Content.

That period is generally up to 30 days from the end of paid access, unless:

the content was already deleted at the user's prior instruction;
law requires earlier deletion or restriction of access;
access must be restricted because of a security incident or serious abuse;
a specific agreement provides a different period.

The user is responsible for timely downloading any content they wish to retain.

This provision does not create an obligation to permanently retain all types of technical, temporary, or live data that are not intended for archiving by the nature of the Service.

24. Data Retention and Deletion

After termination of an Account or the Service, certain data may be retained in accordance with the Privacy Policy and applicable law for:

legal obligations;
accounting and tax records;
security backup processes;
fraud and abuse prevention;
dispute resolution;
establishment, exercise, or defense of legal claims.

Data will not be retained longer than justified by the relevant purpose or legal obligation.

25. Limitation of Liability

25.1. Business Users and Organizations

To the fullest extent permitted by applicable law, MinbarLive, MegaBooker, and their related persons will not be liable for indirect, incidental, special, punitive, or consequential damages, including loss of profit, revenue, business opportunity, data, reputation, or business interruption.

To the fullest extent permitted by applicable law, MinbarLive's total aggregate liability on all grounds and for all claims related to the Service will not exceed the amount actually paid to MinbarLive by the relevant user or Organization for the Service during the 12 months immediately preceding the event giving rise to the claim.

MinbarLive is not liable for damage arising solely from:

an inaccurate AI Output that the user did not reasonably review;
content provided by the user;
lack of rights or consent on the user's side;
problems with the user's device or network;
interruption or a decision by a Third Party outside MinbarLive's reasonable control;
use of the Service contrary to these Terms.

25.2. Consumers and Liability That Cannot Be Excluded

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under mandatory law.

If you use the Service as a Consumer, the limitations in this section apply only to the extent permitted by consumer protection laws and other applicable mandatory laws.

26. Indemnification

This section applies to Business Users and Organizations.

To the extent permitted by law, a Business User or Organization agrees to compensate MinbarLive for reasonable losses, costs, and expenses arising from Third-Party claims directly related to:

User Content for which the user did not have the necessary rights;
unlawful recording, processing, or publication;
breach of these Terms;
violation of law or Third-Party rights;
abuse of the Service.

MinbarLive will, where reasonably possible, notify the user of such a claim and allow reasonable cooperation in the defense.

This section applies to Consumers only to the extent permitted by mandatory law.

27. Force Majeure

MinbarLive will not be liable for delay or failure to perform obligations caused by events outside its reasonable control, including major network failures, infrastructure outages, natural disasters, war, terrorism, civil unrest, strikes, epidemics, government actions, sanctions, large-scale cyber incidents, or comparable events.

This section does not affect Consumer rights that cannot be excluded under mandatory law.

28. Amendments to These Terms

MinbarLive may amend these Terms from time to time because of:

development or modification of the Service;
security needs;
regulatory or legal changes;
changes to the commercial model;
changes necessary to protect users or the platform.

For Business Users, we will generally provide at least 30 days' notice of material changes that significantly affect an existing paid relationship, unless earlier application is necessary because of law, security, abuse prevention, or another urgent circumstance.

Where amendments concern a Consumer, mandatory-law requirements on transparency and modification of digital-service contracts apply, including a right to terminate where the legal conditions are met.

The current version of the Terms will be available through the Service with the date of the latest update.

29. Notices and Electronic Communications

You agree that MinbarLive may provide contractual, technical, and security notices electronically, including by:

email;
the administrative interface;
the mobile or web application;
notice within the Service.

You are responsible for keeping the contact email address for your Account accurate.

Where mandatory law requires delivery on a durable medium, MinbarLive will use an appropriate delivery method.

30. Assignment

A Business User may not transfer the entire contractual relationship to a third party without MinbarLive's prior written approval, unless otherwise agreed.

MinbarLive may transfer rights and obligations under these Terms in connection with a reorganization, merger, sale of business, transfer of relevant assets, or within affiliated companies, provided this does not reduce rights that cannot be reduced under mandatory law.

31. Severability and No Waiver

If any provision of these Terms is found unlawful, void, or unenforceable, it will apply to the fullest extent permitted, and the remaining provisions will remain in effect.

If MinbarLive does not exercise a right in a particular case, this does not constitute a permanent waiver of that right.

32. Entire Agreement and Order of Precedence

These Terms, together with the Privacy Policy and other documents expressly incorporated into the contractual relationship, form the general framework for use of the Service.

In the event of conflict between documents:

a specific Order Form, commercial offer, or written agreement prevails for specific commercial terms;
a DPA prevails for personal-data processing matters that it specifically governs;
an SLA prevails for service availability and support matters that it specifically governs;
these Terms apply to all other matters.

Terms of the app store operator may additionally apply to distribution of the application itself, billing carried out through the store, and matters mandatorily governed by that platform's rules.

33. Language

MinbarLive may publish these Terms in multiple languages for user accessibility.

If there is any difference in meaning between translations, the Croatian version prevails to the fullest extent permitted by law, unless mandatory law requires otherwise.

34. Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Croatia, excluding conflict-of-law rules.

34.1. Business Users and Organizations

For disputes with Business Users and Organizations arising out of or related to these Terms or the Service, the courts with subject-matter jurisdiction in Zagreb, Croatia will have jurisdiction, unless otherwise agreed in a specific written agreement.

34.2. Consumers

If you use the Service as a Consumer, this provision does not limit any right to judicial or other protection before a court or authority available to you under mandatory jurisdiction and consumer-protection rules.

35. Contact

For questions concerning these Terms, customer support, reports of possible abuse, illegal content, copyright infringement, or other content-related requests: